This document provides you, as a personal data controller - Elfi, s.r.o., with its registered office at Vojtěšská 211/6, 110 00 Prague, ID No.: 25511874, registered in the Commercial Register maintained by the Municipal Court in Prague under file No. C 380721/MSPH, (hereinafter referred to as "Elfi, s.r.o.") - with information about the processing of personal data and your rights related to such processing.
The processing takes place in the context of the following activities:
Purpose of processing:
Fulfilling an order from the E-shop
Description of processing purpose:
We will use your personal data to fulfil your order in the E-Shop, including accepting your order, ensuring its fulfilment, automatically generating an invoice and then delivering the order, either via our business partner handling orders from the E-Shop for home orders or a member of our distribution network in the case of picking up an order from one of our distribution network members.
Processing authorisation:
We need to carry out the processing in order to enter into a contract with you or to fulfil the contract you have entered into. Providing your personal data is a contractual requirement and failure to provide it may result in a contract not being concluded with you or an existing contract not being fulfilled.
Categories of personal data we process:
Identification data
Contact details
Descriptive data
Transaction data
Communication and interaction information
Trading history
Processing and archiving time:
5 years after the order has been processed.
Categories of processors or recipients to whom we may disclose personal data:
E-shop administrators, distribution network members, 3rd party administrators within the EU, delivery service providers and mail carriers.
Upon request, your personal data may be provided to public authorities, in particular the courts, the Police of the Czech Republic and other law enforcement authorities to the extent necessary and within the limits of the law.
Source of personal data:
We obtain personal data directly from you through forms on the E-shop Elfi,s.r.o..
Transfer of personal data to third countries or multinational companies:
Within the scope of the above processing, your personal data will not be transferred to third countries or multinational companies.
Automated decision-making based on personal data:
There is no such processing.
Other information:
Personal data may be subject to archiving in the public interest and used for scientific, historical or statistical research purposes. In justified cases, personal data may be subject to processing for the purpose of dealing with legal matters, including compliance with obligations to public authorities, and monitoring and ongoing evaluation of legal risks.
Purpose of processing:
Customer account management
Description of processing purpose:
Your personal data is used for the purpose of managing your customer account based on your registration on the eshop. The services provided within the customer account include, in particular, the ability to quickly log in to the E-shop, the management of customer information by the user, the display of the customer's trading history.
Processing permissions:
We must carry out the processing in order to enter into a contract with you or to fulfil the contract you have entered into. The provision of your personal data is a contractual requirement and if you do not provide it, you may cause a contract not to be concluded with you or a contract already concluded cannot be fulfilled.
Categories of personal data we process:
Identification data
Contact details
Location data
Trading history
Product technical data
Processing and archiving time:
Until you delete your account on Elfi,s.r.o. or in case of your inactivity for 5 years your account may be deactivated and archived, whichever comes first.
Categories of processors or recipients to whom we may disclose personal data:
E-shop administrators, distribution network members, 3rd party administrative staff within the EU.
Upon request, your personal data may be provided to public authorities, in particular to the courts, the Police of the Czech Republic and other law enforcement authorities to the extent necessary and within the limits of the law.
Source of personal data:
We obtain personal data directly from you.
Transfer of personal data to third countries or multinational companies:
As part of the processing described above, your personal data will not be transferred to third countries or other multinational companies.
Automated decision making based on personal data:
There is no such processing.
Other information
Personal data may be subject to archiving in the public interest and used for scientific, historical or statistical research purposes. In justified cases, personal data may be subject to processing for the purpose of dealing with legal matters, including compliance with obligations to public authorities, and monitoring and ongoing evaluation of legal risks.
Returns - complaints handling
Purpose of processing:
Returns - complaints handling
Description of purpose of processing:
We will use your personal data to deal with complaints or returns of your order from the E-shop, including receiving the request, ensuring its fulfilment, automatic generation of accounting documentation and subsequent processing.
Authorisation for processing:
We need to carry out the processing in order to enter into a contract with you or to fulfil the contract you have entered into. Providing your personal data is a contractual requirement and failure to provide it may result in a contract not being concluded with you or an existing contract not being fulfilled.
Categories of personal data we process:
Identification data
Contact details
Location data
Trading history
Product technical data
Processing and archiving time:
5 years from the settlement of the claim.
Categories of processors or recipients to whom we may disclose personal data:
E-shop administrators, members of the distribution network, 3rd party administrators within the EU, delivery service providers and mail carriers, Volkswagen Financial Services.
Upon request, your personal data may be provided to public authorities, in particular to the courts, the Police of the Czech Republic and other law enforcement authorities to the extent necessary and within the limits of the law.
Source of personal data:
We obtain personal data directly from you.
Transfer of personal data to third countries or multinational companies:
As part of the processing described above, your personal data will not be transferred to third countries or other multinational companies.
Automated decision making based on personal data:
There is no such processing.
Other information
Personal data may be subject to archiving in the public interest and used for scientific, historical or statistical research purposes. In justified cases, personal data may be subject to processing for the purpose of dealing with legal matters, including compliance with obligations to public authorities, and monitoring and ongoing evaluation of legal risks.